The website and helpline for Roshan Digital Account for Overseas Pakistanis is online as this is a great initiative for Pakistanis to do the digital banking from USA, UK, Canada, Australia, New Zealand, Italy, UAE, Saudi Arabia and many other parts of the world from the comfort of their homes security and quickly.
Lists of banks in Pakistan offering roshan digital accounts are:
- Meezan bank
- Standard Chartered Bank
- Alfalah Bank
- Habib Bank
- Muslim Commercial Bank
- More on the way
The biggest benefit for the overseas Pakistanis would be to able to remotely open an account through an entirely digital and online process without any need to visit a bank branch, embassy or consulate. The process is easy, seamless and all you need to do is the make an account. The overseas Pakistanis can select either a foreign currency or rupee account, or both, depending upon their financial preference. The good thing is that the funds in these accounts will be fully repatriable, without the need for any regulatory approval.
Any issues with the fund transfer, you can call the toll free helpline 24 * 7 and your issue will be priortized and resolved fairly quickly. You can also lodge your complaint or concern through the web portal or through email. You might want to first transfer a small amount to get yourself familiar with the process and once you are happy with it, then you can go ahead and start sending your remittances on regular basis.
Right now Pakistanis are either using expensive bank to bank transfers, or through third party forex sites or through hundi which is not good. This new initiative will enable them to have peace of mind as well as contribute to the economy of their motherland. One hopes that this step would also urge and encourage other NRPs to start sending money to different causes in the country as the foreign reserves are badly needed here.
The process seems straightforward, however the follow-up is slow and poor. If information is outstanding there is no indication what is needed further. Who are the relationship managers that are referred to, they make no contact and one is left in the dark about what to do next. I have found the experience very poor- The process is it not just about having a ‘digital’ portal, it’s about the people side of the service and this has been totally neglected. Been disappointing, but not surprising, it is what I have come to expect. Unless you threaten to report it to the higher bodies and drop a few names nothing gets done. My experience is with UBL and HBL